:root{--surface: #1c1b1f;--surface-2: #141218;--surface-card: #2b2930;--surface-input: #1c1b1f;--surface-nav: #2b2930;--surface-header: rgba(28,27,31,.97);--on-surface: #e6e1e5;--on-surface-2: #cac4d0;--on-surface-muted: #938f99;--on-surface-dim: #49454f;--primary: #d0bcff;--primary-on: #381e72;--primary-container: #4a4458;--on-primary-container: #e8def8;--outline: rgba(255,255,255,.08);--outline-variant: rgba(255,255,255,.05);--card-shadow: none;--modal-bg: rgba(0,0,0,.65);--danger: #f2b8b8;--danger-container: #8c1d18;--on-danger-container: #f9dedc;--success: #a5d6a7;--success-container: #1b5e20;--warning: #fdd663;--warning-container: #4a3c20;--pbar-critical: linear-gradient(180deg,#f2b8b8,#b3261e);--pbar-high: linear-gradient(180deg,#ffb4ab,#e46962);--pbar-medium: #6650a4;--pbar-low: linear-gradient(180deg,#93c5fd,#3b82f6);--safe-bottom: env(safe-area-inset-bottom, 0px);--nav-h: 64px}[data-theme=light]{--surface: #fffbfe;--surface-2: #f4eff4;--surface-card: #fffbfe;--surface-input: #f4eff4;--surface-nav: #fffbfe;--surface-header: rgba(255,251,254,.97);--on-surface: #1c1b1f;--on-surface-2: #49454f;--on-surface-muted: #79747e;--on-surface-dim: #cac4d0;--primary: #6750a4;--primary-on: #ffffff;--primary-container: #e8def8;--on-primary-container: #21005d;--outline: rgba(0,0,0,.08);--outline-variant: rgba(0,0,0,.05);--card-shadow: 0 1px 4px rgba(0,0,0,.08), 0 0 0 1px rgba(0,0,0,.04);--modal-bg: rgba(0,0,0,.3);--danger: #b3261e;--danger-container: #ffdad6;--on-danger-container: #410002;--success: #386a20;--success-container: #b7f397;--warning: #795900;--warning-container: #ffdea3;--pbar-critical: linear-gradient(180deg,#f2b8b8,#b3261e);--pbar-high: linear-gradient(180deg,#ffb4ab,#e46962);--pbar-medium: #6750a4;--pbar-low: linear-gradient(180deg,#93c5fd,#3b82f6);--safe-bottom: env(safe-area-inset-bottom, 0px);--nav-h: 64px}[data-theme=dark]{--surface: #1c1b1f;--surface-2: #141218;--surface-card: #2b2930;--surface-input: #1c1b1f;--surface-nav: #2b2930;--surface-header: rgba(28,27,31,.97);--on-surface: #e6e1e5;--on-surface-2: #cac4d0;--on-surface-muted: #938f99;--on-surface-dim: #49454f;--primary: #d0bcff;--primary-on: #381e72;--primary-container: #4a4458;--on-primary-container: #e8def8;--outline: rgba(255,255,255,.08);--outline-variant: rgba(255,255,255,.05);--card-shadow: none;--modal-bg: rgba(0,0,0,.65);--danger: #f2b8b8;--danger-container: #8c1d18;--on-danger-container: #f9dedc;--success: #a5d6a7;--success-container: #1b5e20;--warning: #fdd663;--warning-container: #4a3c20;--pbar-critical: linear-gradient(180deg,#f2b8b8,#b3261e);--pbar-high: linear-gradient(180deg,#ffb4ab,#e46962);--pbar-medium: #6650a4;--pbar-low: linear-gradient(180deg,#93c5fd,#3b82f6);--safe-bottom: env(safe-area-inset-bottom, 0px);--nav-h: 64px}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}html,body,#app{height:100%;font-family:-apple-system,BlinkMacSystemFont,Roboto,Segoe UI,sans-serif;font-size:14px;color:var(--on-surface);background:var(--surface-2);-webkit-font-smoothing:antialiased;overscroll-behavior:none;transition:background .2s,color .2s}.app-layout{display:flex;flex-direction:column;height:100%}.app-content{flex:1;overflow-y:auto;-webkit-overflow-scrolling:touch;padding-bottom:calc(var(--nav-h) + var(--safe-bottom))}.app-content.no-nav{padding-bottom:0}.app-header{position:sticky;top:0;z-index:100;background:var(--surface-header);backdrop-filter:blur(20px);-webkit-backdrop-filter:blur(20px);border-bottom:1px solid var(--outline);transition:background .2s,border-color .2s}.app-header-main{display:flex;align-items:center;gap:10px;padding:0 14px;height:56px}.back-btn{background:none;border:none;padding:8px;margin:-8px;cursor:pointer;color:var(--primary);display:flex;align-items:center;gap:4px;font-size:14px;font-weight:500}.back-btn svg{flex-shrink:0}.header-title{flex:1;font-size:22px;font-weight:400;color:var(--on-surface);letter-spacing:-.2px}.header-title-sm{flex:1;font-size:17px;font-weight:600;color:var(--on-surface);text-align:center}.header-actions{display:flex;align-items:center;gap:8px}.header-avatar{width:32px;height:32px;border-radius:50%;background:var(--primary);color:var(--primary-on);display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:700;flex-shrink:0;cursor:pointer;border:none;transition:background .2s,color .2s}.theme-btn{background:none;border:none;padding:8px;margin:-8px;cursor:pointer;color:var(--on-surface-muted);display:flex;align-items:center;border-radius:50%;-webkit-tap-highlight-color:transparent}.header-count{font-size:11px;font-weight:700;padding:2px 9px;border-radius:16px;background:var(--primary-container);color:var(--on-primary-container);transition:background .2s,color .2s}.filter-tabs-wrap{display:flex;overflow-x:auto;border-bottom:1px solid var(--outline);scrollbar-width:none}.filter-tabs-wrap::-webkit-scrollbar{display:none}.filter-tab{flex-shrink:0;padding:10px 16px;font-size:13px;font-weight:500;color:var(--on-surface-muted);border:none;background:none;cursor:pointer;border-bottom:2px solid transparent;margin-bottom:-1px;transition:color .15s,border-color .15s;-webkit-tap-highlight-color:transparent;white-space:nowrap}.filter-tab.active{color:var(--primary);border-bottom-color:var(--primary)}.bottom-nav{position:fixed;bottom:0;left:0;right:0;height:calc(var(--nav-h) + var(--safe-bottom));padding-bottom:var(--safe-bottom);background:var(--surface-nav);border-top:1px solid var(--outline);display:flex;align-items:flex-start;justify-content:space-around;z-index:100;transition:background .2s,border-color .2s}.nav-item{flex:1;display:flex;flex-direction:column;align-items:center;gap:3px;padding:8px 0 0;cursor:pointer;background:none;border:none;color:var(--on-surface-dim);transition:color .15s;-webkit-tap-highlight-color:transparent;position:relative}.nav-item.active{color:var(--primary)}.nav-pip{width:20px;height:3px;border-radius:2px;background:var(--primary);position:absolute;top:0;opacity:0;transition:opacity .15s}.nav-item.active .nav-pip{opacity:1}.nav-item svg{width:22px;height:22px}.nav-item span{font-size:10px;font-weight:600;letter-spacing:.02em}.ticket-list{padding:10px 12px;display:flex;flex-direction:column;gap:7px}.ticket-card{position:relative;overflow:hidden;border-radius:14px;padding:12px 14px;background:var(--surface-card);box-shadow:var(--card-shadow);cursor:pointer;-webkit-tap-highlight-color:transparent;transition:background .2s,box-shadow .2s}.ticket-card:active{filter:brightness(.96)}.ticket-card .pbar{position:absolute;left:0;top:0;bottom:0;width:3px}.pbar-critical{background:var(--pbar-critical)}.pbar-high{background:var(--pbar-high)}.pbar-medium{background:var(--pbar-medium)}.pbar-low{background:var(--pbar-low)}.tc-row1{display:flex;align-items:center;justify-content:space-between;margin-bottom:5px;padding-left:10px}.tc-num{font-size:11px;font-weight:500;color:var(--on-surface-muted)}.tc-subject{font-size:13px;font-weight:500;color:var(--on-surface);line-height:1.35;margin-bottom:6px;padding-left:10px}.tc-meta{display:flex;align-items:center;justify-content:space-between;padding-left:10px}.tc-client{font-size:11px;color:var(--on-surface-muted)}.tc-time{font-size:10px;color:var(--on-surface-dim)}.badge{display:inline-flex;align-items:center;padding:2px 9px;border-radius:20px;font-size:10px;font-weight:600;white-space:nowrap;letter-spacing:.03em}.badge-open{background:var(--primary-container);color:var(--on-primary-container)}.badge-in_progress{background:var(--success-container);color:var(--success)}.badge-pending{background:var(--warning-container);color:var(--warning)}.badge-paused{background:var(--primary-container);color:var(--on-primary-container)}.badge-resolved{background:var(--success-container);color:var(--success)}.badge-closed{background:var(--outline);color:var(--on-surface-muted)}.badge-critical{background:var(--danger-container);color:var(--danger)}.badge-high{background:#e65a4626;color:#e64a32}.badge-medium{background:var(--primary-container);color:var(--on-primary-container)}.badge-low{background:#3b82f61f;color:#3b82f6}.badge-agenda-pending{background:var(--warning-container);color:var(--warning)}.badge-agenda-confirmed{background:var(--primary-container);color:var(--on-primary-container)}.badge-agenda-in_progress{background:var(--success-container);color:var(--success)}.badge-agenda-completed{background:var(--outline);color:var(--on-surface-muted)}.badge-agenda-cancelled{background:var(--danger-container);color:var(--danger)}.detail-page{background:var(--surface-2);min-height:100%;padding-bottom:100px;transition:background .2s}.detail-badges{padding:12px 12px 4px;display:flex;gap:7px;flex-wrap:wrap}.detail-title{font-size:16px;font-weight:600;line-height:1.4;color:var(--on-surface);padding:4px 14px 14px}.info-card{border-radius:16px;background:var(--surface-card);box-shadow:var(--card-shadow);margin:0 12px 8px;overflow:hidden;transition:background .2s}.info-row{display:flex;align-items:center;padding:11px 14px;border-bottom:1px solid var(--outline-variant);font-size:13px}.info-row:last-child{border-bottom:none}.info-label{width:100px;flex-shrink:0;font-size:12px;color:var(--on-surface-muted)}.info-val{flex:1;font-weight:500;color:var(--on-surface)}.section-label{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.06em;color:var(--on-surface-muted);padding:8px 14px 4px}.desc-card{border-radius:16px;background:var(--surface-card);box-shadow:var(--card-shadow);margin:0 12px 8px;padding:12px 14px;transition:background .2s}.desc-text{font-size:13px;line-height:1.6;color:var(--on-surface-2)}.comment-item{border-radius:14px;background:var(--surface-card);box-shadow:var(--card-shadow);margin:0 12px 5px;padding:10px 12px;transition:background .2s}.comment-item.from-client{background:var(--surface-2)}.comment-top{display:flex;align-items:center;gap:8px;margin-bottom:5px}.comment-av{width:24px;height:24px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:9px;font-weight:700;flex-shrink:0}.comment-av-agent{background:var(--primary-container);color:var(--on-primary-container)}.comment-av-client{background:var(--danger-container);color:var(--danger)}.comment-author{font-size:12px;font-weight:600;color:var(--on-surface)}.comment-ts{font-size:10px;color:var(--on-surface-dim);margin-left:auto}.comment-text{font-size:12px;line-height:1.5;color:var(--on-surface-2);white-space:pre-wrap}.badge-internal{font-size:10px;font-weight:600;padding:1px 8px;border-radius:20px;background:var(--warning-container);color:var(--warning);display:inline-flex;margin-bottom:4px}.comment-input-wrap{border-radius:16px;background:var(--surface-card);box-shadow:var(--card-shadow);margin:0 12px 8px;padding:10px 12px;transition:background .2s}.comment-input-row{display:flex;align-items:flex-end;gap:8px}.comment-textarea{flex:1;border:none;background:none;font-size:13px;font-family:inherit;color:var(--on-surface);resize:none;outline:none;line-height:1.5;min-height:38px;max-height:100px}.comment-textarea::placeholder{color:var(--on-surface-dim)}.comment-send-btn{background:var(--primary);color:var(--primary-on);border:none;border-radius:50%;width:32px;height:32px;display:flex;align-items:center;justify-content:center;cursor:pointer;flex-shrink:0;transition:background .2s}.comment-send-btn:disabled{opacity:.4;cursor:not-allowed}.comment-meta-row{display:flex;align-items:center;justify-content:space-between;padding-top:6px;margin-top:6px;border-top:1px solid var(--outline-variant)}.internal-toggle{display:flex;align-items:center;gap:6px;font-size:12px;color:var(--on-surface-muted);cursor:pointer}.action-bar{position:fixed;bottom:0;left:0;right:0;padding:10px 12px calc(12px + var(--safe-bottom));background:var(--surface-header);backdrop-filter:blur(16px);-webkit-backdrop-filter:blur(16px);border-top:1px solid var(--outline);display:flex;gap:8px;z-index:90;transition:background .2s}.action-btn{flex:1;padding:13px 8px;border-radius:100px;font-size:13px;font-weight:600;border:none;cursor:pointer;transition:opacity 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#6750a459}.login-title{font-size:24px;font-weight:400;color:var(--on-surface);margin-bottom:4px}.login-subtitle{font-size:14px;color:var(--on-surface-muted);margin-bottom:32px}.login-form{width:100%;max-width:360px;display:flex;flex-direction:column;gap:10px}.login-field{display:flex;flex-direction:column;gap:4px}.login-label{font-size:12px;font-weight:500;color:var(--on-surface-muted)}.login-input{border-radius:10px;padding:13px 14px;font-size:15px;font-family:inherit;border:1px solid var(--outline);background:var(--surface-card);color:var(--on-surface);outline:none;transition:border-color .15s,background .2s;width:100%}.login-input:focus{border-color:var(--primary)}.login-input::placeholder{color:var(--on-surface-dim)}.login-btn{margin-top:8px;padding:14px;border-radius:100px;border:none;font-size:15px;font-weight:600;cursor:pointer;background:var(--primary);color:var(--primary-on);transition:opacity 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infinite}@keyframes spin{to{transform:rotate(360deg)}}.spinner-wrap{display:flex;justify-content:center;align-items:center;padding:48px}.empty-state{display:flex;flex-direction:column;align-items:center;gap:10px;padding:48px 24px;text-align:center}.empty-state-icon{font-size:40px;opacity:.4}.empty-state p{font-size:14px;color:var(--on-surface-muted)}